Frequently Asked Questions

We know your family is the most important part of your life.
That’s why we’ve answered all your burning questions so you can let the excitement soar!

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 Contact our team today and we’ll be happy to answer any other questions you have.

Checkout Frequently Asked Questions

Cloud Land is designed for children of all ages, from toddlers to teens! There are interactive and imaginative play zones tailored to different age groups, so everyone can enjoy. And yes, adults are welcome to join in the fun too!

Our general admission allows for a 90-minute or 150-minute play session. If you’d like to stay longer, additional playtime can be purchased.

Grippy socks are mandatory for all of our guests. We also recommend wearing active clothing so you can move around comfortably.

Yes, we do! Cloud Land is a fantastic place to celebrate birthdays and host group outings. Check out our Party Packages here or Events here for more details on packages, or contact us directly for group rates.

We offer water and light snacks. Outside food and drinks are not permitted in the facility, except for parties.

We provide pizzas, pop, for the Galaxy and Universe Packages, with an add-on list available if you need extra food! Our pizza is catered by BowTie Pizza. You are also welcome to bring your own cake/cupcakes, as long as they are regular food without strong smells.

We require at least two weeks (14 full days) notice for cancellations to issue a full refund. For cancellations made within two weeks of the event, all payments are non-refundable and non-transferable.However, we are able to reschedule your party any time up to 1 year of your initial date with no additional penalty.

Yes, anyone visiting our facility for the first time must complete a waiver. You can conveniently fill it out online before your visit.

Yes! Grip socks are required for safety, hygiene, and comfort:

  1. Better Grip: Prevents slips and falls.
  2. Hygiene: Keeps the play area cleaner.
  3. Comfort: Adds cushioning for more enjoyable play.

We encourage parents and guardians to join in on the fun! Cloud Land is a shared experience, and we have activities and experiences that are just as enjoyable for adults as they are for kids.

Safety is our top priority. Our staff is trained to monitor play areas, and we conduct regular checks on all equipment. We also have first aid supplies on-site, certified staff, and follow strict hygiene and cleanliness standards.

We do not currently offer public lockers, you are responsible for your own personal belongings.

Admissions are non-refundable.

Re-entry is not allowed once you’ve entered Cloud Land for your play session. To make the most of your visit, we recommend planning your day and timing accordingly!

Our party rooms are small, as we have prioritized creating more attractions for families to enjoy. To ensure fire safty compliance, we strictly adhere to occupancy limits for our party rooms. If your party exceeds 16-20 people, we recommend booking two rooms. You’ll receive 50% off the second room when you do.

You will have 90 minutes of private access to the party room, including setup and cleanup. Additionally, your group will enjoy a total of 150 minutes of playtime in our facility. 

Example Party Schedule:

If you book a party slot from 12:00 PM to 1:30 PM, here’s how it works:

  • 11:50 AM: Your group can arrive 10 minutes early to set things up

  • 12:00 PM – 1:30 PM: The party room is reserved for your exclusive use. This includes time for setup, celebration, and cleanup.

  • 1:30 PM – 2:30 PM: After the party room time ends, your group is welcome to continue playing until 2:30 PM.

This provides a total of 150 minutes for your group to enjoy at Cloud Land.

Yes, a 50% deposit is required for all party bookings. We offer multiple deposit options, and the quickest way is through our online booking system. 

Plan Your Visit

Ready to embark on your Cloud Land adventure? We’re open year-round, so you can dive into a world of play no matter the weather. Check out our Admissions page for ticket details, or head over to Events to learn more about planning a special day with us!

Let’s get ready to PLAY, LEARN, and CREATE at Cloud Land – where every visit is a new adventure!

Private Event Closure Notice:

 
Thursday February 13th 2025

Closure time: 5:00pm-8:00pm

Thank you for understanding.
We look forward to seeing you on the next day!