Gift Card and Annual Pass Terms & Conditions

 

By purchasing a Gift Card or Annual Pass from Cloud Land Indoor Playground, you agree to the following terms and conditions:

  1. No Refunds or Exchanges

– All sales are final.

– Gift Cards and Annual Passes are non-refundable, non-exchangeable, and non-transferable.

– Lost, stolen, or damaged Gift Cards will not be replaced or refunded.

– Annual Passes are tied to the customer’s name and do not require a physical card.

  1. Validity & Expiration

– Gift Cards:

  – Gift Cards do not have an expiration date.

  – Lost or misplaced Gift Cards cannot be replaced or refunded. Please treat them like cash.

– Annual Pass:

  – Valid for 12 months from the date of activation.

  – Passes are linked to the individual’s name and cannot be transferred or shared.

  1. Usage Restrictions

– Gift Cards can only be used for entry tickets, activities, and select merchandise within Cloud Land Indoor Playground. They cannot be used for third-party products or services.

– Annual Passes are valid only for the individual named on the pass and are not transferable.

  1. Changes to Playground Operations

– Cloud Land Indoor Playground reserves the right to modify its hours, services, or policies at any time without prior notice.

– No refunds or extensions will be granted due to temporary closures, maintenance, or unforeseen events, including but not limited to inclement weather, public health concerns, or force majeure.

  1. Limitation of Liability

– Cloud Land Indoor Playground is not responsible for any lost, stolen, or unauthorized use of your Gift Card.

– By using the Gift Card or Annual Pass, you agree to release Cloud Land Indoor Playground from any liability for personal injury, property loss, or damages that may occur during your visit.

  1. Amendments to Terms & Conditions

– Cloud Land Indoor Playground reserves the right to amend these terms and conditions at any time.

– Continued use of the Gift Card or Annual Pass after any changes constitutes acceptance of the revised terms.


By purchasing and/or using a Cloud Land Indoor Playground Gift Card or Annual Pass, you acknowledge that you have read, understood, and agreed to these terms and conditions.

For any questions or concerns, please contact us at [email protected]

Private Event Closure Notice:

 
Thursday February 13th 2025

Closure time: 5:00pm-8:00pm

Thank you for understanding.
We look forward to seeing you on the next day!